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Contacts

Elektroninis.lt Help Desk


Phone: +370 5 2688 388
Working hours: I-IV 8:00-17:00, V 8:00-15:45
 


Suspension of elektroninis.lt by phone


If you lose your cryptographic USB token or smart card or if it is stolen, or if your PIN code is compromised, you can suspend its validity by calling the following phone number: +370 5 2688 388.

The certificate’s validity is suspended for 1 (one) month, after the customer identifies himself/herself as the holder of the certificate. A qualified certificate can be re-activated only by the customer, who should bring his/her USB token or smart card and personal identification document to any branch or unit of the Centre of Registers within 1 (one) month after the suspension of the certificate. If, at the end of that period, the customer fails to arrive at the Centre of Registers, the validity of the certificate will be revoked.

If you lose your SIM card with your e-signature or suspect that your mobile elektroninis.lt signature sPIN has become known to any other person, you must contact your operator by calling the following phone numbers:
  • "Bitė" network - 1501,
  • "Telia" network - 1817,
  • "Tele2" network - 117,
  • "Teledema" network - 117.

 

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