- What to do in case of failure to e-sign a PDF document in the Mozilla Firefox browser – failure to load the Java component?
- What to do if SafeSign or SafeNet displays only one personal certificate or one of the certificates is displayed as inactive?
- What to do when, at the time of signing a PDF document in the self-service system of the Centre of Registers or in the GoSign system, the following Java error is displayed: "security: PKIX path validation failed: java.security.cert.CertPathValidatorException: java.security.InvalidKeyException: Wrong key usage"?
- Does the new model of USB (Gesiecke & Devrient) tokens, newly distributed by the Centre of Registers, work with the Windows XP operating system?
- What to do if an e-signature works with Internet Explorer, but not with Mozilla Firefox?
- I have several elektroninis.lt e-signature devices (an USB token or a smart card), one of which works correctly on the same computer and I can use my e-signature, but the other (identical) one does not. What should I do?
1.What to do in case of failure to e-sign a PDF document in the Mozilla Firefox browser – failure to load the Java component?
From 7 March 2017, the Mozilla Firefox browser (Version 52) discontinued support for external plugins (NPAPI) (including JAVA), which means that you will no longer be able to use a stationary e-signature with the Mozilla Firefox web browser. We recommend using the Internet Explorer browser.
In case of need to use a stationary e-signature with the Mozilla Firefox web browser, it is required to activate
support for (NPAPI) plugins. This can be done with a version of Mozilla Firefox that is higher than 52.
Download Mozilla Firefox Extended Support Release (Version 52) by clicking on the following links:
https://ftp.mozilla.org/pub/firefox/releases/52.0esr/
https://www.mozilla.org/en-US/firefox/organizations/all/
NOTE:
The Centre of Registers accepts no responsibility for the consequences of the above actions and recommends that they be performed only by qualified specialists.
2.What to do if SafeSign or SafeNet displays only one personal certificate or one of the certificates is displayed as inactive?
Most probably you have deleted one of the certificates and will need to have the certificates recorded again. Please come to a
branch or unit of the Centre of Registers and bring your e-signature USB token or smart card as well as your personal identification document with you.
The price for this service is the same as for the updating of an e-signature.
3.What to do when, at the time of signing a PDF document in the self-service system of the Centre of Registers or in the GoSign system, the following Java error is displayed: "security: PKIX path validation failed: java.security.cert.CertPathValidatorException: java.security.InvalidKeyException: Wrong key usage"?
This error is specific to Java 7 Update 6 and later versions. To solve this problem, we recommend the following:
- Open the Control Panel on your computer,
- Open the Java Console menu,
- Select the Advanced tab and untick the box next to “Enable Online Certificate Validation”.
4. Does the new model of USB (Gesiecke & Devrient) tokens, newly distributed by the Centre of Registers, work with the Windows XP operating system?
In early August 2017, the State Enterprise Centre of Registers started distributing a new model of USB (Gesiecke & Devrient) tokens, which work only with the latest version of SafeSign (Version 3.0.124), which can be found in this
link.
Unfortunately, the above-mentioned software and USB tokens do not work with the Windows XP operating system, support for which was officially ended by Microsoft in 2014. The software described above and new USB tokens work with newer Windows operating systems.
If you have an old model of USB (Gesiecke & Devrient) tokens, you can find the version of SafeSign (Version 3.0.87) for the Windows XP operating system by clicking
here.
You can check the currently installed version of
SafeSign by opening this program. Click the
Start button, then
Programs or
All Programs and find
SafeSign Standard in the list of programs in Control Panel. Open it and click the
Help button, and then –
Version Information in the
Product Information field.
5. What to do if an e-signature works with Internet Explorer, but not with Mozilla Firefox?
From 7 March 2017, the Mozilla Firefox browser (Version 52) discontinued support for external plugins (NPAPI) (including JAVA), which means that you will no longer be able to use a stationary e-signature with the Mozilla Firefox web browser. We recommend using the Internet Explorer browser.
6. I have several elektroninis.lt e-signature devices (an USB token or a smart card), one of which works correctly on the same computer and I can use my e-signature, but the other (identical) one does not. What should I do?
Please come to a
customer service unit of the Centre of Registers and bring your defective USB token or smart card for inspection. Be sure to bring your personal identification document. If the USB token or smart card is defective, we will replace it.